Terms and conditions
The owner of the online store www.watchwear.eu (hereinafter referred to as the online store) is HLM OÜ (registry code 12691895), located at Videviku 12-8, 10131 Tallinn, Estonia.
1.1 The conditions of sale apply to purchases of goods from the online store.
1.2 By accepting the terms and conditions, the Buyer confirms that he has read the terms and conditions, agrees with them and fulfils them. In case of conflict between the provisions of the terms and conditions and the sales contract, the sales contract shall prevail.
1.3 In addition to the terms and conditions, the legal relations arising from the use of the website are regulated by the legislation of the Republic of Estonia and the relevant legislation of the Europan Union.
1.4 All photos and texts on the Seller’s website are protected by copyright. Unauthorized copying and use of the material on the site without the written permission of the Seller is prohibited.
1.5 The Seller reserve the right to unilaterally change the Terms and conditions.
2. PRODUCT AND PRICE INFORMATION
2.1 The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
2.2 The shipping cost depend on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
2.3 Product information is provided immediately adjacent to the product in the online store. Contact our customer support for questions and more information. Please add the article name and product code to the query.
2.4 The colour tone of the product may differ from the one in the image due to different display settings.
2.5 The products sold in Watch Wear stores and online Store are of controlled origin. The seller is the official importer or representative of the trademarks sold.
2.6 All sales prices are in Euros and include 20% VAT.
2.7 Product prices in the online store may differ from the seller’s retail store prices and discounts. The prices indicated in the online store do not give the customer the right to claim the same prices in the seller’s retail stores.
2.8 The seller reserves the right to adjust sales prices without prior notice. When making a purchase before changing the price, the previous price applies to the Buyer.
3. PLACING AN ORDER AND VALIDITY OF THE CONTRACT OF SALE
3.1 In the Online Store, it is possible to place an order as an unregistered user (guest) or as a registered user.
3.2 Customer must add the desired products to shopping cart to order. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
3.3 In the shopping cart you can change the quantity of the purchased goods and remove the products.
3.4 Before making a purchase, please make sure that the selected products, sizes and quantities are correct.
3.5 By adding products to the shopping cart the products are not reserved. The order is confirmed, and the product is reserved upon receipt of payment. Please ensure that the payment is finalized. An e-mail confirming the order may also be received in case of incomplete payment.
3.6 The order confirmation will be sent to the e-mail address entered. Please note that emails associated with your order may automatically move to spam or ad folder.
3.7 The contract enters into force when the amount payable is transferred to the bank account of the online store.
3.8 The customer pays the sale price of the goods and the delivery fee for the order full in advance. Payment takes place outside the Online Store in a secure environment – in a secure environment of Maksakseskus AS, and when paying by transfer in the internal bank environment. The seller does not have access to the customer’s bank and credit card details.
3.9 The order can also be paid by bank transfer. The details of the transfer are as follows:
Payee: HLM OÜ
SEB PANK IBAN: EE671010220244610220
Bank address: Tornimäe 2, Tallinn, Estonia
3.10 We kindly ask for understanding in case of stock errors. If for some reason the product selected and paid for by the Buyer should be out of stock, we offer the Buyer the opportunity to choose the most suitable solution from the following:
3.10.1 Equivalent replacement product or if it is not possible to offer an equivalent replacement product, we offer the Buyer a more expensive replacement product without asking for compensation for the price difference;
3.10.2 We will send the product when it is restocked (informing the client in advance about the new delivery time);
3.10.3 Full refund.
3.11 If the order cannot be delivered due to the end of the goods or for any other reason, the Buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
4.1 Watch Wear online store delivers goods all over Europe and the rest of the world. The exact list of destination countries is available in the Shopping Cart. If your desired country is not available, please send a purchase request by e-mail (firstname.lastname@example.org).
4.2 Estimated delivery times are available HERE.
4.3 Please note that during certain periods when delivery volumes have increased significantly, delivery times may be longer than usual due to congestion of postal and courier service providers. Examples of such periods are Christmas, Black Friday and other shopping holidays.
4.4 Watch Wear is not responsible for delays in the delivery of the goods if the goods have been handed over to the logistics partners on time, but the delay in delivery is due to circumstances that Watch Wear could not have foreseen or influenced.
4.5 Delivery times vary by country and depend on the choice of delivery method. Delivery times may also vary depending on the availability of the product in our main warehouse or stores.
4.6 We will inform you about any delays as soon as possible. If you have not received your order on the last expected delivery day after payment, please contact us (email@example.com) to find out the reason for the delay.
4.7 The purchaser bears the shipping costs, and the respective price information is displayed next to the shipping method.
4.8 WATCH WEAR online store offers different delivery methods, depending on the destination country. A selection of possible shipping methods are displayed when selecting the destination country in the shopping cart.
4.9 All orders are shipped from the Europan Union.
4.10 It is possible to pick up online store orders at selected Watch Wear stores during store opening hours. If you choose our store as the delivery method, you must receive a confirmation e-mail upon delivery. In order to receive the order, it is necessary to provide the order number.
4.11 If you want to arrange the delivery of the goods yourself, select Estonia as the destination country and pickup from our store. To receive an order from the store, it is necessary to provide the order number.
4.12 Please choose the delivery method carefully and check the contact information and postal address entered. Incorrect selection of the parcel machine or inaccurate address and contact details may result in additional costs to be borne by the Buyer and delays in the delivery of the goods. If you notice an error after placing an order, write to us immediately at firstname.lastname@example.org or via the contact form on the website.
5. RIGHT OF WITHDRAWAL
5.1 The customer has the right to withdraw from the order within 14 days of receiving the order. The customer has the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Buyer acquire, or a third party other than the carrier and indicated by the Buyer acquires, physical possession of the last good. Please note that the Buyer must return the goods to the seller no later than within 14 days of making the withdrawal application or provide proof that he has handed over the goods to the carrier during the aforementioned period.
5.2 Returned products must be in the original packaging and with labels. It is not possible to return a product without price tags or already opened, worn and used. If you accidentally damaged the price tag or the package when opening the order, the principle of reasonableness applies to the return.
5.3 For hygienic reasons, it is not possible to return underwear and socks if the product packaging is open.
5.4 The right of withdrawal does not apply if the purchaser is a legal entity. The right of withdrawal does not apply to special orders. Special orders are wholesale orders or any other customer orders for goods or services that is not routinely handled by Watch Wear. This includes orders that have a digital print, engraving or some other specifically requested special design on them.
5.5 To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
5.6 If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
5.7 The purchaser shall bear the cost of returning the goods, unless the reason for the return is non-compliance with the ordered or defective goods. Free returns are currently only available in Estonia. It is also possible to return the order free of charge to all our stores.
5.8 In order to return the goods, it is necessary to submit a written application either by email (email@example.com) or by submitting the application together with the returned products to our store. Download the return application here: PRODUCT RETURN APPLICATION
5.9 All returned products are the responsibility of the customer until they have reached the Seller. The customer must make sure that everything is packed correctly, and the risk of the product being damaged during transport is completely ruled out.
5.10 Refund will be done within 5 bank days after the inspection of the returned goods. We will make the refund to the same account from which the payment was made. When returning the full order, you will get a full refund (inc. delivery costs).
5.11 In case of partial return of the order shipping fees may not be refunded. That is if the delivery cost is calculated as a unit price per package, regardless of the number of products in the package.
5.12 The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
5.13 The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
6. RIGHT TO MAKE A CLAIM
6.1 The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store’s responsibility to prove otherwise.
6.2 The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing firstname.lastname@example.org or calling +372 5911 0500.
6.3 The online store is not liable for any defects arising after delivering the goods to the purchaser. The online store is not responsible if the product is damaged due to the fault or negligence of the buyer, for defects caused by improper use of the product and for the natural physical wear and tear of the product during normal use.
6.4 If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
6.5 The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.
6.6 If a deficiency occurs, a corresponding application must be submitted to the e-mail email@example.com. Pictures of the defect must be attached to the application. Please indicate in the application:
– Name and contact information
– Date of complaint
– Defect of the good
– Content of the claim
– Order number
7. DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
7.1 The privacy and security of customer data are important to us. We treat all personal data that has become known in connection with visiting the e-store and making a purchase as confidential information.
7.2 We only transfer personal data to third parties for the delivery of the order and in other cases required by law.
7.3 The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
7.4 The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
7.5 The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
8. SPECIAL ORDERS AND WHOLESALE
8.1 Watch Wear is the official importer and representative of its brands in Estonia, Latvia, Lithuania and Finland. You can find more information about the brands we represent HERE.
8.2 If you wish to order a product in a larger quantity — for resale, corporate gifts or other events, for example — please contact our sales representatives by e-mail firstname.lastname@example.org.
8.3 The right of withdrawal do not apply to special orders.
8.4 The latest collections of our brands are presented in our Showroom in the centre of Tallinn. For further information and to arrange a meeting, please contact us by e-mail (email@example.com).
9. SETTLEMENT OF DISPUTES
9.1 All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org or submitted by calling +372 5911 0500.
9.2 If the Online Store and the Buyer are unable to resolve the dispute by agreement, the consumer has the right to apply to the competent supervisory authority, which is the Consumer Protection and Technical Regulatory Authority at Endla 10a, Tallinn 10122, e-mail: email@example.com. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between a consumer and a trader which the parties have not been able to settle by agreement and where the value of the disputed goods or services is 20 EUR or more. The review of the buyer’s complaint in the commission is free of charge.
9.3 Consumers can also use the Online Dispute Resolution (ODR) environment available across the European Union to resolve disputes. Accessible from: https://ec.europa.eu/odr
10. OUR STORES
10.1 The Watch Wear online store selection is available on site at our representative stores in Tallinn, Riga, Helsinki and Vilnius. Please check the availability of a specific product in advance through our availability in stores section, by customer support or by contacting our stores.
Our stores and contacts:
|Solaris keskus||Viru Keskus||Galerija Centrs||Galleria Riga||Mall of Tripla||Panorama|
|Estonia puiestee 9||Viru väljak 4/6||Audēju iela 16||Dzirnavu iela 67||Fredikanterassi 1||Saltoniškių str. 9|
|Phone: +372 5872 8310||Phone: +372 5344 3788||Phone: +371 67 104 436||Phone: +371 25 972 752||Phone: +358 401 290 358||Phone: +370 6825 4976|
We wish you pleasant shopping!