Watch Wear online store Terms and conditions
The owner of the online store watchwear.eu is HLM OÜ (registry code 12691895), located in Tallinn, Estonia.
1. GENERAL
1.1 The conditions of sale apply to purchases of goods from the online store.
1.2 By accepting the terms and conditions, the Buyer confirms that he has read the terms and conditions and accepts them.
1.3 In addition to the terms and conditions, the relevant legislation of the Europan Union and the Republic of Estonia apply.
1.4 All material on the Seller’s website is protected by copyright. Unauthorised copying and use without a written permission of the Seller is prohibited.
1.5 The Seller reserves the right to change the Terms and conditions.
2.1 All prices are in Euros. Shipping fee is added and calculated at checkout.
2.2 Shipping fees vary based on your location, chosen shipping method and cart total. The shipping cost is displayed at checkout after country selection.
2.3 Prices include applicable VAT rate for your country. Buyers outside the EU may face import duties and taxes, payable by the buyer.
2.4 Seller is not responsible for extra customs charges. Refusing a package and unsuccessful delivery may incur a fee deducted from your refund.
2.5 Product details are listed next to each item online. For more info, contact customer support with the product name and/or code.
2.6 Actual product colors may vary due to display settings.
2.7 All products are of controlled origin. The seller is the official importer and/or representative of the brands sold.
2.8 Online store prices and discounts may differ from those in retail stores. Prices online don’t apply in retail stores and vice versa.
2.9 The seller reserves the right to adjust prices. The conditions and prices valid at the time of the transaction are applied.
3. ORDER PLACEMENT AND CONTRACT OF SALE
3.1 Add items to your cart and choose a shipping method to see the total cost. Fill in the required details.
3.2 You can make changes in products and quantities in shopping cart.
3.3 Before making a purchase, please make sure that the selected products, sizes and quantities are correct.
3.4 Ensure your checkout information is correct. Mistakes may cause delays and extra costs for the customer. Contact us immediately if you find an error.
3.5 Items in cart are not reserved until payment. Make sure to complete your payment to confirm your order.
3.6 The order confirmation is sent via email. Please note that emails associated with your order may automatically go to spam or promotions folder.
3.7 The sales contract enters into force once payment is received.
3.8 Payments are made in a secure external environment of Montonio, Stripe, or your bank’s site. We don’t see your bank or credit card info.
3.9 Check our available Payment Methods here.
3.9.1 Please note that direct bank transfer is not available to all countries. If you ignore available payment options for your country making a transfer, it will result in a fee, due to which we cannot fulfil the order nor make a refund.
3.10 We kindly ask for understanding in case of stock errors. If a product is out of stock after payment, we’ll let you choose from:
3.10.1 Equivalent replacement product;
3.10.2 We will send the product when it is restocked (informing you about the new estimated delivery time);
3.10.3 A full refund.
3.11 If your order cannot be fulfilled, we will notify you as soon as possible and refund all costs immediately, but no later than within 14 days.
4. SHIPMENT
4.1 We deliver worldwide. Check available countries in the Shopping Cart. If your country isn’t listed, contact us and we will add your country if possible.
4.2 More information: Estimated delivery times and shipping methods
4.3 Delivery times may be longer during busy periods like Christmas and Black Friday.
4.4 We are not responsible for delivery delays caused by unforeseen issues after handing goods to our logistics partners.
4.5 Delivery times vary by country and delivery method. Availability of the product in our main warehouse and physical stores may also affect the delivery time.
4.6 We will notify you of any delays we are aware of. If your order hasn’t arrived by the expected date, contact our customer support.
4.7 Available shipping methods are displayed after choosing the destination country in the shopping cart.
4.8 All orders are shipped from the European Union.
4.9 Free pick-up from our stores is available for online orders. Please wait until you receive an order completion e-mail. Order number and name must be provided to receive the order.
4.10 To arrange your own delivery, select Estonia as the destination country and pick-up from any store. Email us your pickup details in advance and wait for confirmation.
4.11 Keep the package of the shipment until you have opened the product and made sure that it has no defects. Products may be damaged during transport and the packaging is necessary to identify whether or not the fault may have occurred during transport.
5. RETURN POLICY
5.1 14-Day Return: You can cancel your order and return the products within 14 days of delivery, no questions asked. The countdown starts when you or a third party you choose (not the delivery service) gets the products. Remember to send the items back or show proof of return within this period.
5.2 Condition of Returns:
5.2.1 Items must be returned in their original packaging with all labels attached. If a price tag or packaging is damaged, reasonable exceptions apply. However, items without tags or that have been used cannot be returned.
5.2.2 To exercise the 14-day right of withdrawal, items must not be used in ways beyond necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in a physical store.
5.2.3 Visible wear and tear or misuse may lead to refusal of the return.
5.3 Exceptions:
5.3.1 For health reasons, underwear and socks with opened packaging cannot be returned.
5.3.2 Opened cosmetics, board games, photo albums, and perfumes are not eligible for returns.
5.3.3 Businesses and special orders (like custom-made items or wholesale orders) are exempt from returns.
5.4 Return Costs: Read more information about shipping and returns here.
5.4.1 If the reason for the return is non-conformity with the order or defective goods, we will reimburse the shipping costs.
5.5 How to Return: Submit a return request via email to our customer support or return to our store and fill in a return application there.
5.6 Responsibility: You are responsible for the item until it safely reaches us. Ensure it’s well-packed to avoid damage during shipping.
5.7 Refunds: Refunds are processed as soon as possible but no later than within 14 days after we inspect the returned items. Refund will be made to the same account from which the payment was made.
5.7.1 Full order returns include delivery costs.
5.7.2 In case of partial return shipping fees will not be refunded. That is since the delivery cost is calculated as a unit price per package, regardless of the number of products in the package.
5.8 Price Errors: We reserve the right to withdraw from the sale due to pricing errors and will fully refund for the order.
6. RIGHT TO MAKE A CLAIM
6.1 We are responsible for the non-compliance of goods sold or for deficiencies which were present at the time of delivery and which occur within two years.
6.1.1. For items bought before 1. January 2022, we assume any defects noticed within six months were there from delivery and if in doubt, we have the obligation to prove otherwise.
6.1.2 For items bought after 1. January 2022, the last point extends to one year.
6.2 The purchaser must report defects within two months of the occurrence.
6.3 We are not responsible for damages due to fault or negligence of the buyer, for misuse of the product and for the natural wear and tear during normal use.
6.4 If goods bought from the online store have defects for which we are responsible, we will repair or replace the defective goods. If the goods cannot be repaired or replaced, we will refund the defective goods.
6.5 We will reply to your complaint in writing within 15 days.
6.6 To report a defect, a corresponding application must be submitted to the e-mail. The application must include:
– Name and contact information
– Date of complaint
– Description of the defect
– Content of the claim
– Order number
– Photos of the defect.
7. DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
7.1 The privacy and security of customer data is important to us. We treat all personal data that has become known in connection with visiting the online store and making a purchase as confidential information.
7.2 We only transfer personal data to third parties for the delivery of the order and in other cases required by law.
7.3 We only use the personal data entered for processing the order and delivery. We forward personal data to the transport service provider in order to deliver the goods.
7.4 We send newsletters and offers only if you have expressed your wish by opting-in to our newsletter by entering your e-mail address on the relevant sections on our website.
7.5 You can opt out from our newsletters at any time by letting us know via e-mail or by following the instructions in the e-mail.
7.6 For more information, please read our privacy policy.
8. SPECIAL ORDERS AND WHOLESALE
8.1 Watch Wear is the official importer and/or representative of its brands in Estonia, Latvia, Lithuania and Finland. Learn more about wholesale here.
8.2 If you wish to order a product in a larger quantity — e.g. resale and corporate gifts — contact our sales representative by e-mail uur[at]uur.ee.
8.3 The right of withdrawal does not apply to special orders.
9. SETTLEMENT OF DISPUTES
9.1 All complaints made by a purchaser about the online store must be e-mailed to info[at]uur.ee.
9.2 If the Online Store and the Buyer are unable to resolve the dispute by agreement, the consumer has the right to apply to the competent supervisory authority, which is the Consumer Protection and Technical Regulatory Authority at Endla 10a, Tallinn 10122, e-mail: info@ttja.ee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between a consumer and a trader which the parties have not been able to settle by agreement and where the value of the disputed goods or services is 20 EUR or more. The review of the buyer’s complaint in the commission is free of charge.
9.3 Consumers can also use the Online Dispute Resolution (ODR) environment available across the European Union to resolve disputes. Accessible from: https://ec.europa.eu/odr
10. OUR STORES
The selection offered at Watch Wear online store is available on site at our representative stores in Tallinn and Riga.
Please check the availability of a specific product in advance by contacting customer support or our stores directly.
Find more information about our store locations and contact info here.
We wish you a pleasant shopping experience!
Your WATCH WEAR
