Shipping and returns

Delivery times vary by country and choice of delivery method.
Delivery times may also vary depending on the availability of the product in our main warehouse or stores.
All delivery times are calculated in working days.

	PARCEL MACHINE (Itella, Post24, DPD)	COURIER (DPD, Omniva)	STANDARD POST (Omniva)
Estonia	1 – 3 days	1 – 3 days	–
Latvia, Lithuania, Finland	2 – 5 days	2 – 5 days	4-8 days (Finland only)
European Union	–	2 – 6 days*	6 – 14 days*
Other	–	5 – 8 days**	8 – 21 days**

• Generally, orders placed before 13:00 on a business day will be shipped the same day, and further parcel delivery depends on the chosen delivery method and destination.
• Orders placed after 13:00 on a business may be shipped on the next business day.
• We will inform you about any delays as soon as possible. If you have not received your order on the last expected delivery day after payment, please contact us to find out the reason for the delay.
• Standard Post shipments will be delivered to your local postal office.
• Delivery time to our physical stores depends on the availability of ordered products in that particular store. Generally, the delivery time to stores is 1-2 days.
• NB! Lately there have been delays with deliveries to UK due to customs. We apologise for any inconveniences!
• NB! Delivery times may be longer during busy periods like Christmas and Black Friday.

• WATCH WEAR online store offers different shipping options, depending on the destination country.
• All orders are shipped from the European Union, usually from the Republic of Estonia.
• No additional import duties or taxes are added inside the EU.

NB! Please wait for a confirmation email when selecting WATCH WEAR store as a delivery method.
Our shipping partners: 

• Shipping costs vary by country and depend on the size of the cart and chosen delivery method.
• Exact shipping costs are calculated in the shopping cart.
• Generally, shipping cost is gradually cheaper with every 50€ purchase.

The table below shows estimated shipping costs starting from the cheapest.

	Estonia, Latvia, Lithuania	Finland	European Union	Other
From 0€	2,48 € – 9,79 €	fr. 7,9 €	fr. 10,9 €	fr. 14,95 €
From 50€	FREE*	fr. 4,9 €	fr. 6,9 €	fr. 10,95 €
From 80€	FREE*	FREE*	fr. 6,9 €	fr. 10,95 €
From 100€	FREE*	FREE*	fr. 3,9 €	fr. 4,95 €
From 150€	FREE	FREE*	FREE*	FREE*

You can cancel your order and return the products within 14 days of delivery, no questions asked.
The cancellation period will expire after 14 days from the day on which you, or a third party you chose acquires physical possession of the last good. Please note that the Buyer must return the goods to the seller within 14 days after making the statement of withdrawal.

In order to return the goods, it is necessary to submit a written application either by email or by submitting the application together with the returned products to our store.
Download the return application here: PRODUCT RETURN APPLICATION

Returned products must be in the original packaging and with labels. It is not possible to return items without price tags or already worn and used items. If a price tag or packaging is damaged, reasonable exceptions apply. Please contact us for any concerns.

Online store orders can be returned FREE to our stores.
Find your nearest store here.

Unfortunately, we can’t offer free international returns by postage at the moment. Postage must be paid by the sender and will not be refunded. FREE returns via postage are available only in Estonia.

Address for returns:

• HLM OÜ (WATCH WEAR)
• Tatari 64
• Tallinn 10134
• ESTONIA
• Phone no: +372 5911 0500 (NB! Please add the phone number)

With Itella SmartPost you can simply return the goods using the same door code with which you received the order (Estonia only).
Orders can be returned with Omniva Parcel machines using the tracking code from the original shipment (Estonia only). Please make sure the parcel tag is visible and not damaged on the parcel when retuning.
To return goods with DPD, please submit the return application by email and the parcel tag will be sent to you by email. (Estonia only)

Refund will be done immediately after the inspection of the returned goods, but no later than within 14 days.
We will make the refund to the same account from which the payment was made.
When returning the full order you will get a full refund (exl. delivery costs for returns).

NB! Make sure you have sent the return application by email priorly or that pre-filled application is included with the returned goods.

NB! The receipt of the transport company must be kept until the package has reached us. In that case you have the evidence to prove that you have sent the package and we will contact the transport company to find the parcel.

NB! In case of partial return of the order shipping fees may not be refunded. That is if the delivery cost is calculated as a unit price per package, regardless of the number of products in the package.

NB! The stated terms and conditions only apply to online store orders!

We’re sorry, we don’t offer an international exchange service by postage. However, you can simply return any unsuitable items to us for a refund and place a new order for the item(s) you want. Please follow the steps for a RETURN in that case! Free returns are only available within Estonia and to our stores in Lithuania, Latvia, Estonia and Finland.

Products ordered from our online store can be exchanged FREE in our stores.
Please notify us in advance to make sure the desired item is available in store.
Find your nearest store here.

In order to exchange products, it is necessary to submit a written application either by email (info@uur.ee) or together with the returned product to our store.

Download the exchange application here: PRODUCT EXCHANGE APPLICATION

The customer has the right to exchange the order within 14 days after receiving the goods. Please note that the buyer must return the goods to the seller no later than 14 days within making the application.

Since customer satisfaction is our top priority, we also accept exchange request for purchases from our physical stores. Purchase receipt must be presented in order to exchange. The product can be exchanged within 30 days of purchase and if no replacement can be found, for a gift card with the same value.

Returned products must be in the original packaging and with labels. It is not possible to return items without price tags or already worn and used items. If you accidentally damaged the price tag or the package when opening the package then the principle of reasonableness will apply. Please contact us (info@uur.ee) for any concerns or visit our stores!

If the replacement product is cheaper then the price difference will be refunded within 5 banking days to the same account from which the payment was made. If you wish to exchange to a more expensive product, then the customer have to pay for the price difference. Price difference will only be refunded for online store orders.

NB! Please check that you have an exchange application with you when exchanging products in stores!